General help
Questions about the app, marketplace availability, account access, or product behavior.
support@zunariai.comSupport
One desk for app help, account requests, and purchase questions.
Use the support email for bug reports, privacy requests, refund guidance, AI data questions, and account deletion help.
Bug reports
Send your device, app version, steps to reproduce, and what happened.
Report an issuePrivacy or account requests
Ask about account deletion, AI generation data, retention, or privacy rights.
Contact privacy supportPurchase questions
Marketplace refund guidance and entitlement delivery help.
Purchase supportWhat is Zunari AI Video?
Zunari AI Video is a mobile AI video maker for short creative drafts. Users can enter text prompts and, when a feature supports it, add an image as visual input for the requested video.
Where are the App Store and Google Play links?
The official marketplace links will be placed on this website when the public pages are available. Until then, contact support for availability questions.
How do I delete my account?
Where account features are enabled, the app provides account deletion from the profile, account, or settings area. If you cannot access the app, email support and we will help verify and process the request.
How do refunds work?
Purchases made through Apple App Store or Google Play should be requested through the relevant marketplace refund flow. If Apple or Google approves a refund, Zunari honors that decision and may adjust related credits, subscriptions, or entitlements.
Does Zunari use third-party AI generation providers?
No. Zunari AI video generation runs on infrastructure controlled for Zunari with self-hosted models. User prompts, uploaded images, and generated videos are not sent to third-party AI generation services.
Will my content be used to train AI models?
No. Zunari does not use personal information, prompts, uploaded content, generated videos, account identifiers, task identifiers, or support diagnostics to train general-purpose AI models, foundation models, or separate model-training systems.
How long does Zunari keep generation content?
Prompts, uploaded input images, and generated videos are kept only for short-term creation history and re-use features. They are deleted from Zunari-controlled servers no later than 36 hours after creation, or sooner if you delete the creation or your account.
How can I report a bug or safety issue?
Email support@zunariai.com. For bug reports, include your device model, operating system version, app version, steps to reproduce, and any task details that are safe to share.